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OUR TERMS AND CONDTIONS

We want you to get the best experience from you hot tub therefore we advise that you follow the following daily instructions for the duration of your hire

 

Delivery day

Our delivery driver will ensure that the hot tub is filled with either cold or hot water and that the initial treatments are added. He will also run through the instructions of the unit to ensure your saftey and that of the hot tub. Full Balance is to be paid on delivery, along with proof of ID and address

Weekend hire

To ensure maximum efficiency it is important that the water remains free of debris, dirt and grass. We will provide chemicals which are to be put into the hot tub on a night after use, they will need at least 4 hours to dissolve and the hot tub is not to be used in this time.

Full Week hire

If you are hiring the hot tub for 7 days you will need to add further chemicals which will be left with you on the day of delivery with instructions of use.

Filter

Keep the filter free from dirt and grass, a dirty filter can reduce water flow and this will make the water lose heat.

General care

Please only use the hot tub as recommended it is your responsibility to maintain the quality of the water for the duration of the hire. It is also your responsibility to ensure that the hot tub is collected in the same condition as it was delivered any damage must be paid for (according to price list on the last sheet of the terms and condition)

Day of collection

Please ensure that the hot tub is still plugged into the power and running as normal for our delivery driver to inspect upon collection, the driver must be able to test the temperature of the water and functionality of the tub.

 

Terms and conditions

Please read this information, operating and safety instructions.

  • Your hot tub will be filled with cold water and will take at least 12 hours to reach the recommendedtemperature of approximately 38c, however if you have a combination boiler you could fill the hot tub with hot water so it is ready to use once filled.

  • To change the temperature of the water adjusts using the controls on the pump unit.

  • When using the hot tub, remove the lid and store carefully, enter the water with care making sure it is not to hot (test first), when your finished in the hot tub replace the lid to retain heat.

  • The hot tub will maintain the set temperature by itself, although during periods of heavy use or when the lid is removed for an extended period there will be a fall in temperature. Staying out of the hot tub and replacing the lid will allow the temperature to rise to the desired level.

  • Over filling the hot tub will cause it to over flow, each person entering the hot tub will raise it by 5-7cm, when the bubbles/jets are activated the water level again rises by a similar amount.

  • Always leave the hot tub plugged in and turned on to allow the filtration and heating system to work.

  • Please do not smoke, drink alcohol or take drugs when using the hot tub to avoid unconsciousness and any accidents.

  • Please do not use any electrical items including mobile phone within 1.5 metres of the hot tub.

  • Please do not use glass in the hot tub only plastic.

  • Children must be accompanied by an adult at all times.

  • At 37.5c or above you should not spend more than 15 minutes in the hot tub.

  • If you are pregnant please check with physician before using the hot tub.

  • People using medication and/ or having an adverse medical history should consult a physician before using the hot tub.

  • People with infectious diseases should not use the hot tub.

  • Hot tub hire are only liable for the hot tub to your own electrical supply outside of your premises.

  • Please replace the cover and lock when not in use.

  • No foreign bodies such as grass to be introduced to the water, your hot tub will perform better if it’s kept clean and then therefore more enjoyable to use, failure to do so may result in temperature decline for which hot tub hire will not take responsibility.

  • Our hot tubs are designed for 4-6 persons, overloading the spa can cause damage which you would be liable.

  • Chemicals need to be added, we will go through this with you verbally on delivery day, and will leave with you information regarding application, handling, storage ECT. If you have any questions please ask.

  • The filter unit is located inside the tub and can be snapped away from the pump unit easily if anyone using the hot tub is not aware of its presence., It is the responsibility of the hirer to inform all users of this possibility, as damages to the filter will be charged to the hirer (charge fees below)

  • Hot tub hire will not be responsible for any water damage that occurs from hot tubs set up indoors or outdoors.

  • The hirer assumes full responsibility for the spa during the hire period, any damage or theft is the responsibility of the hirer.

Any damage incurred due to misuse or not following the above recommendations must be paid in full.

 

 

 

Hirer understands the above terms and conditions and acknowledges that the use of the hot tub is at their own risk.

 

Upon collection we will check the following for damage and charge the following fees

 

Damage to the filter cartridge £45.00

Damage to the cover or zip £50.00

Damage to the control init or housing up to £180.00

Damage to the hot tub, pump or heater unit up to £580.00

Damage to cover insert £180.00

Damage to cover beyond repair £400.00

Damage to the control unit or housing £180.00

Damage to suction filter £80.00

Failure to leave hot tub plugged in till collection £20.00

 

Contact us

Contact us for a free estimate.

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Areas We Cover

We are based in Chester-le-Street, Co. Durham.  We cover the whole of the North East of England

After 10 miles we will advise you of the price for delivery based on your address.

 

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